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FREQUENTLY ASKED QUESTIONS
FAQ
GENERAL
Our headquarters are based in Amsterdam, the Netherlands and we have warehouses in both the USA and Europe. The full Hang 11 story can be found on this page.
To find out the funny story behind Hang 11 we’d like to refer you to this page.
To find out how Hang 11 got started we’d like to refer you to this page.
SERVICE
We provide warranty on all manufacturing defects for a period of one year starting from the date of purchase. The receipt of your purchase is your warranty guarantee. However, if you register your product on this page within 30 days of your purchase, you get a bonus year of warranty 100% for free!
Yes, it’s true! If you register your product on this page within 30 days of your purchase, you get a bonus year of warranty 100% for free! So you’ll have 2 years warranty instead of 1.
DELIVERY
Currently we only ship within the United States.
When ordering a Hang 11 product on our website we will ship the product to you completely free of charge.
WALL MOUNT - WOOD
That very much depends on the size of your SUP. Especially the width of the board is important. You need to check if the length of our wall mount (8.4 inches / 21.3 cm) is long enough for your SUP.
It’s about the weight of 35LBS/16KGS per mount. We tested it with far more weight, but for long-lasting use, we recommend a maximum total weight of 70LBS for the set, which is 35LBS per mount.
The brackets stick out 8.4 inches / 21.3 cm from the wall. They are 0.6 inches wide on the tip and 1.8 inches on the wall. One of the pictures in the listing shows the exact measurements, we recommend checking those out.
Absolutely! Our racks are designed to hold a variety of board types, including surfboards, snowboards, longboards, skateboards, wakeboards, kiteboards and skimboards.
That depends on the rocker and fin placement of your surfboard. The racks have 8.4 inches of wall clearance. My surfboard fits with the fins facing the wall. I hope yours will too!
WALL MOUNT - LEATHER
That depends on the circumference of your board. The length of each leather strap is 63 inch / 160 cm, so the circumference of your board should not exceed that. It’s best to take ~8 inch / 20 cm additional space to slide the board in and out.
It’s about the weight of 35LBS/16KGS per strap. We tested it with far more weight, but for long-lasting use, we recommend a maximum total weight of 70LBS, which is 35LBS per strap.
The oak wood is 3.74 inch / 9.5 cm long and has a diameter of 0,98 inch / 2.5 cm. The leather straps are each 63 inch / 160 cm long.
Absolutely! Our racks are designed to hold a variety of board types, including surfboards, snowboards, longboards, skateboards, wakeboards, kiteboards and skimboards.
That depends on the rocker and fin placement of your surfboard. The straps hang quite close to the wall, so there’s a good chance that the fins will lean against the wall. It’s best to try it out and otherwise remove the fins before hanging the board
Haven’t found what you were looking for?
Then please don’t hesitate to contact us via the below form. The Hang 11 team is ready to provide you with the information you need at lightning speed!
